The Customer Isn't Always No. 1
Customers expect small businesses to provide the best customer service. However, by holding on to the old customer service strategy that the customer is No. 1, many small businesses have failed potentially loyal customers and watched their sales stagnate, retention erode, and repeat business dwindle. What small businesses need is a fresh approach. They need to realize that it's their own employees who should be treated as No. 1.
Who knows how to handle customers better than your frontline employees? They regularly see and hear customer complaints and, if you listen to them, they usually have the best solutions.
To deliver a world-class customer service experience, businesses need to build their approach and strategies around those who execute it. It can be as simple as listening to employee suggestions and incorporating them into the larger picture. If you want to take it a step further, give them the power to think independently to instantly solve customer problems.
Treating your employees as No. 1 is the only way to attain the service that creates repeat business and improves your bottom line. It shows them that you are concerned and committed to their well-being, which in turn leads to passionate employees who unleash their enthusiasm onto the customer experience. This is critical if you want to deliver world-class customer service that grows your top and bottom line.
As a successful professional speaker, coach, and trainer, Michael D. Brown,MBA draws upon his own life experiences and highly successful corporate career to deliver unprecedented results that enhance the bottom line. With 15 years of technical and functional leadership experience, Michael delivers his message on Fresh Customer Service® through keynotes, seminars, workshops, and executive retreats. Read more about Michael’s fresh approach to customer service in his book Fresh Customer Service (Treat the employee as #1 and the customer as #2 and you will get customers for life), and visit www.themichaeldbrown.com for more information.
About the Author:
Michael D. Brown, MBA is a sought after motivational speaker, management expert and consultant, and best-selling author. Through Michael's signature programs and commitment to delivering results both through and with people, he has helped a number of Fortune 500 companies create and deliver world-class experiences that led to double-digit growth to their bottom lines.
Michael has also motivated and helped hundreds of individuals and entrepreneurs move from a stage of mediocrity to an exciting place where they achieve both continuous and exponential personal and professional success.
Michael’s programs are fun, engaging, value-adding, and results-driven. The audience will walk away with proven success tools and strategies that will help ensure that they deliver world-class experiences and substantial results.
www.TheMichaelDBrown.com
Article Source: ArticlesBase.com - The Customer Isn't Always No. 1